Please refer to the following if you have a concern or complaint about any of our services:
Stage 1: Let us know about your concerns
Get in touch with one of our customer service consultants about your concerns, and they'll do their best to resolve them. When you make your complaint please provide as much information as possible, to assist us to resolve your matter quickly. Where we can't resolve your concern immediately we will resolve it within 15 business days.
If we haven't responded to your complaint within 15 business days, or if you're not satisfied with how we've tried to resolve it, you can ask for your complaint to be escalated for an Internal Dispute Resolution (IDR) review by a Dispute Resolution Specialist.
The Dispute Resolution Specialist will provide in writing our final decision within 15 business days of your complaint being escalated, unless we've requested an extension from you and you've agreed to give us more time.
Stage3: Seek an external review of our decision
If you're not happy with the final decision, or if we've taken more than 45 days to respond to you from the date you first made your complaint, you may contact the Australian Financial Complaints Authority (AFCA) at:
PI Plus (Aust) Pty Ltd trading as Property Insurance Plus ABN 61 133 941 698, AR No 332446, is a Corporate Authorised Representative of Fitzpatrick & Co Insurance Brokers Pty Ltd ABN 25 050 242 914, AFSL No 244386 of 631-633 Waverley Road, Glen Waverley, VIC 3150